Suggestions and complaints

Feedback welcome!

Have you ideas or suggestions about how we can improve our services?

Do you feel frustrated or dissatisfied at the library’s services and want to share your opinion?

Have you had particularly positive experiences and want to let us know? 

We would love to hear from you! 

With your help, we can identify our weaknesses and improve the quality of our work.

There are many different ways you can send us your suggestions:

  • Through the web form further down this page
  • Through the opinion boxes
  • In person to the ZLB staff
  • By letter
  • By E-mail
  • By telephone

We’ll address your complaints and try to meet your requests and suggestions. Please provide your contact details if you would like a personal response

Question form